Triage Nurse

The Triage Nurse

The triage nurse is part of our Advance Care Team and supports the providers in triaging patient messages using established protocols and communicating with the provider throughout the day. If you have a question that doesn't necessarily warrant an office visit or if you are unsure whether your child needs to be seen, send a portal message or call the office to speak to our triage nurse. After discussing your concerns and your child's symptoms the triage nurse can help you make a decision on whether an appointment is necessary. The triage nurse has access to your child's medical record and will review it prior to giving advice, as well as document the advice you are given.

Urgent and same-day appointments are always available and can be arranged by communicating with the triage nurse.

Walk-in patients, we encourage you to always call before coming into the office to avoid potentially longer wait times. Walk-in patients will be triaged by the nurse to determine what type of appointment is needed.

Patient Portal

The triage nurse is available via the patient portal Monday-Friday 8am-5pm. Using the patient portal to request an appointment and communicate with the triage nurse is fast and convenient. By communicating with the nurse on the patient portal you can view their response at your convenience, instead of waiting for a call back.

 

The triage nurse is available from 8:00 am to 5:00 pm Monday-Friday and 7:30 am to 11:30 am on Saturday. After office hours please refer to after hours.